At SnoreSnoozer Pro, we stand by the quality and performance of our sleep products. Please review our complete return, exchange, and cancellation policy below.
60-Day Guarantee & Return Eligibility
We offer a 60-Day Return Policy starting from the date you receive your order.
- Defective or Damaged Products: If your device arrives defective or has a manufacturing functional issue, it is eligible for a full refund or replacement.
- Return Conditions: To qualify for a return, your item must be in its original packaging and accompanied by a valid receipt or proof of purchase.
- Non-Returnable Items: Gift cards, promotional giveaway items, and custom-made products are non-returnable.
- Change of Mind: Due to strict health and hygiene standards for oral health products, we do not generally accept returns for change of mind. Special consideration may be granted in exceptional circumstances upon review by our team.
To initiate a return request, please contact us at [email protected].
Order Cancellations
Because we process and fulfill orders rapidly, order cancellations are time-sensitive:
- Cancellations are accepted within 60 minutes of order placement for full-priced items.
- If you need to cancel, please email [email protected] immediately with your order number. Once an order enters warehouse processing or dispatch, it can no longer be canceled.
Exchanges
We only exchange items if they arrive defective, broken, or damaged during transit. If you need a replacement for the same item, please send an email with photos/videos of the defect to [email protected].
Refund Process & Timeline
- Inspection & Approval: Once your returned item is received and inspected at our facility, we will send you an email confirmation. We will also notify you whether your refund has been approved or rejected based on the item’s condition.
- Payout: Upon approval, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days (depending on your card issuer).
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account or credit card statement.
- Contact your credit card company—it often takes a few business days for refunds to officially post.
- Contact your bank to check for pending incoming credits.
- If you have completed these steps and still have not received your refund, please email us at [email protected].
Return Shipping Guidelines
- Shipping Responsibility: Customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned parcel without proof of delivery.
- Final Authorization: Refunds will only be issued once the return parcel is received, verified, and all conditions above are satisfied.